Tenant satisfaction research for real estate
Tenant satisfaction surveys that keep your tenants
Keepfactor asks your tenants to rate and weigh their building and property management, links the results to rent roll and lease expiry, and shows exactly where to invest to improve retention.
Trusted by investors and asset managers across Europe
Assessments
One method, tailored to every asset class
Each assessment asks the questions that matter for that type of property, so results are comparable across your whole portfolio.
Office assessment
Climate, light and acoustics, wellbeing, facilities and property management, rated by every employee in the building.
Office tenant survey →Retail assessment
Footfall drivers, accessibility, parking, marketing and centre management, from the retailer's point of view.
Retail tenant survey →Logistics assessment
Docks, yard, access roads, security and maintenance for distribution centres and warehouses.
Logistics tenant survey →Residential assessment
Home, building, neighbourhood and landlord service, measured among residents of your rental portfolio.
Resident survey →
The survey
Rate, weigh and suggest, in about 7 minutes
Tenants score each aspect of their building, its services and the property management from 0 to 10, and say how important each aspect is to them. They can point out exactly what should improve. The survey works on any device.
Keepfactor in two minutes
Listen to your tenants, before they leave
Happy occupiers become loyal tenants. Watch how Keepfactor turns tenant feedback into insight for owners, asset managers and property managers.
How it works
From tenant feedback to an action plan in four steps
- 01
You share tenant data
You or your property manager provide the tenant contacts. Keepfactor announces the assessment and sends the invitations.
- 02
Tenants rate and weigh
In about 7 minutes, tenants score each aspect from 0 to 10 and say how important it is. Colleagues join with a shorter survey.
- 03
Linked to your lease data
Our algorithm combines satisfaction with rent roll and weighted average lease expiry (WALT), so you see where the risk is.
- 04
Act on the action plan
Tenant suggestions become a prioritised action plan, weighted by rent. Results are shared openly with owner and tenant.
The Keepfactor algorithm
Satisfaction, rent roll and lease expiry in one view
A dissatisfied tenant with a large lease ending next year is a bigger risk than one with ten years to go. Keepfactor weighs every rating by rent and by lease expiry, so you prioritise the investments that protect income.
Our vision
Engaged tenants are productive tenants, and productive tenants stay
Through tenant engagement, investors and property managers prioritise the investments that raise occupier satisfaction. That supports productivity and revenue for the tenant, which leads to higher retention and less risk for your real estate investment.
Platform & benchmark
All results in one online platform, from fund to individual tenant
Drill down
Review satisfaction per fund, portfolio, asset, building or tenant. Dissatisfied tenants and the actions to take are visible at a glance.
Benchmark against peers
Every building is compared with your own portfolio and with peer buildings of the same asset type.
Ready for ESG reporting
Keepfactor delivers recognised tenant engagement data for sustainability reporting.
Clients
What our clients say
“Being aware of user experience and their future requirements is essential for our product and service development. For years now, Keepfactor has supported us in this research process.”
“Keepfactor is a very useful tool to connect with tenants and helps build impactful long-term relationships. In addition, Keepfactor adds value to our ESG goals.”
“You can draw a lot of insights from the surveys and the underlying analyses. At the same time, you can set a benchmark and compare it with other properties in your portfolio.”
About Keepfactor
Real estate specialists, based in Amsterdam
[Short paragraph about the founding, experience in real estate and the countries where Keepfactor works.]
See what your tenants really think
Book a 30-minute demo. We show the platform with real (anonymised) results and discuss what an assessment would look like for your portfolio.
Gustav Mahlerplein 2, 1082 MA Amsterdam
info@keepfactor.com · [phone number]